Version 1.0

December 2023

MyPrize is committed to the protection of our players and promoting responsible gaming as a matter of customer care and social responsibility.

We believe that we have a shared responsibility with our customers to ensure that customers enjoy their experience on our platform, while also remaining aware of the potential risks that can be associated with online gaming if you don't remain in control. We encourage you to use the responsible gaming tools described below.

To ensure that you enjoy fun and affordable gaming, MyPrize has implemented measures to assist customers who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

  1. Introduction
    1. This Responsible Gambling Policy (the “Policy”) describes the tools, information, and resources available to MyPrize customers. This Policy forms part of the MyPrize Terms & Conditions (the “Terms & Conditions”). Any defined terms used herein shall have the meaning given to them in the Terms & Conditions. MyPrize may update this Policy at any time. Amendments will be published on our Website and such changes will be binding and effective immediately.

    2. Whenever we amend this Policy in a way that would limit your current rights or be detrimental, we will notify you upon your next visit to the Website and you will be required to re-confirm your acceptance prior to using the Services. If you do not agree to the amended Policy, you must stop using the Services.

  2. MyPrize Responsible Gambling Program
    1. The MyPrize Responsible Gambling Program (the “Program”) is centered around essential principles dedicated to providing our customers with tools, information and help resources needed to: (i) make informed decisions when gaming; and (ii) prevent problematic gaming from occurring on MyPrize. The Program offers a range of resources to support the needs of individuals at any stage of the customer lifecycle and any level of gameplay.

    2. MyPrize understands that it is a shared responsibility to achieve a fun and affordable gaming environment and that it is an individual's choice to play or not. As such, our Program is focused on providing tools, as well as educating and supporting informed decisions.

  3. MyPrize Responsible Gambling Tools
    1. Activity Reminders. MyPrize assists your responsible gaming efforts by providing an hourly Activity Reminder, which (i) indicates how long you have been playing; (ii) displays your play history since logging in; and (iii) allows you to end the gaming session or continue playing.

    2. Account History. Within your account settings, MyPrize provides “Gaming History” information, which shows the result of each play over a defined period, as well as “Purchase & Prize History” information which shows purchase and redemption history over a defined period.

    3. Limits. MyPrize enables you to set limits by using the “Contact” form, under “Responsible Social Gameplay Options.” These include:

      1. Purchase Limit. Enables you to limit the amount of tokens you can purchase during your chosen time period (daily, weekly, or monthly). Once the limit is reached, you will not be able to make any new purchases until the limit resets.

      2. Play Limit. Enables you to set the maximum amount of tokens you can play for your chosen time period (daily, weekly, or monthly). Once the limit is reached, you will not be able to play any more tokens until the limit resets.

      3. Daily Time Limit. Enables you to set exactly how many hours you are logged into your account, up to a maximum of 10 hours per day. Once the limit is reached you will be logged out until the next day.

    All limits can be adjusted or removed at any time. A decrease to any limit will have an immediate effect. In contrast, an increase to or removal of any limit will take effect following a 72 hour cooling period.

  4. Responsible Gambling Access Control Tools

    The access control tools described below are available for you to implement if you believe that your gameplay may have become, or is at risk of becoming, problematic (as further defined below in Section 7(d), under “What is Problematic Gaming”).

    1. Taking a Break. - You may submit a “Contact” form, under “Responsible Social Gameplay Options” to ensure you can take a short break from gameplay. During this time, you will not be able to access or reactivate your account.

    2. Self-Exclusion. - You may submit a “Contact” form, under “Responsible Social Gameplay Options” to suspend your account for a longer time period (choosing from 6 months, 1 year, 3 years, 5 years, or indefinitely). During this period you will not be able to access your account and you will be unsubscribed from marketing communications. If your account has been verified, MyPrize will use reasonable efforts to arrange for any funds remaining in your account to be redeemed (assuming all other requirements, including our minimum redemption threshold, are met).  For a defined self-exclusion, your account will automatically reactivate once the chosen time period has lapsed. An indefinite self-exclusion must last for a minimum of 6 months, and a 7 day cooling period will apply before the account is reactivated.

    3. Permanent Closure. - You may contact MyPrize’s Customer Support team to permanently close your account, by sending a written email to support@myprize.com with the subject line “Permanent Account Closure,” stating the reason for the closure. A permanent closure is irreversible and your account cannot be reactivated under any circumstances. You will be required to provide a “confirmation of understanding” to permanently close your account.

  5. Self-Assessment

    If you think your or someone else's computer gameplay is becoming problematic, you may consider the self-assessment questions available at the following link: https://www.mind-diagnostics.org/video_game_addiction-test.

  6. Support Organizations

    If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, you may consider the following help and support organizations:

    1. Counseling.

      1. Gaming Addicts Anonymous (GAA) (https://www.gamingaddictsanonymous.org/) describes itself as a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.

    2. Credit Counseling.

      1. Financial Counseling Association of America (FCAA) (https://fcaa.org/) describes itself as a professional association whose members are financial counseling agencies. Its members assist hundreds of thousands of consumers each year with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.

      2. National Foundation for Credit Counseling (NFCC) (https://www.nfcc.org/) is a network of non-profit financial counseling agencies. It offers education and solutions to assist with managing debt and improving better financial futures for all.

    These organizations are independent support services and are not in any way affiliated with MyPrize. They do not provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your MyPrize account, you can do so by contacting our Customer Support team at support@myprize.com.

  7. Education Information on Responsible Gambling
    1. Principles of Gameplay

      1. Randomness. Game round outcomes are completely random. A player’s results cannot be predicted and are independent of past or future game outcomes.

      2. Return to Player (RTP). RTP is the average return on the winnings and prizes over the lifetime of a slot-type game. For example, if a slot type has a 6% advantage, then the average RTP will be 94%.

      3. Advantage. All casino-type games are designed with a slight advantage that favors the operator.

    2. Common Misconceptions

      1. “I'm due for a win.” – When participating in casino games, you cannot predict when you're going to win. As noted above, all game round outcomes are random.

      2. “The longer I play, the greater the chance that I'll win.” – As mentioned in (i), all outcomes are random. Time spent on a game does not affect your chances of winning.

      3. “I always win with my lucky charm and pre-game ritual.” – Charms and rituals don't increase your chances of winning. All outcomes are random.

      4. “These games are rigged.” - The Random Number Generator (RNG) used in all MyPrize games is independently certified by independent third-party vendors, who confirmed that the RNG uses a well-known algorithm to generate random numbers. The numbers generated by the RNG have been tested for statistical randomness. Independent third-party vendors have found that number sequences are unpredictable, non-repeatable, and uniformly distributed.

    3. Tips for Safe & Responsible Gambling

      1. Avoid participating in gameplay while you are feeling upset or emotional, or while you are intoxicated.

      2. Take frequent breaks during your gameplay sessions.

      3. Avoid canceling withdrawals.

      4. Gameplay is merely a way to have fun and engage in entertainment. Do not view it as a source of income or a way to escape from reality.

      5. Participate in gameplay only with money that you can afford to spend.

      6. Set a budget for your gameplay and don't exceed it.

      7. Prior to beginning a gameplay session, set a time limit for your session and stick to it.

      8. Understand how games work before playing and always remember that the results are random.

      9. Never let gameplay affect your employment, relationships, health, or other commitments.

    4. What is Problematic Gaming?

    Factors that may contribute to problematic gaming may fall under the following categories:

    1. Financial. Your gaming may be problematic if you (i) cannot pay your bills, (ii) are borrowing money to meet your expenses, (iii) are purchasing beyond your means, (iv) find yourself lying about the amount of money spent on gaming, or lying, borrowing, stealing, or committing fraud to get money to play, (v) are facing eviction, loss of your home, or repossession of valuables such as your car. 

    2. Family. Your gaming may be problematic if you (i) have an unhappy home environment, (ii) find yourself putting gameplay above friends or family and missing family events and gatherings, (iii) experience disconnection and disassociation from family members, or (iv) find yourself hiding gameplay behavior from significant others.

    3. Employment. Your gaming may be problematic if you (i) miss work and stay home for gameplay, (ii) experience reduced productivity and competence at work, or (iii) lose your job.

    4. Health. Your gaming may be problematic if you experience (i) anxiety, (ii) depression, (iii) isolation, or (iv) increased stress. This can include experiencing frustration when you are not playing, a constant need to increase the level of play to reach the same levels of fulfillment and excitement, or playing in order to escape from the stress of life

  8. Player Protection Policy
    1. Protection of the Vulnerable. You should ensure that the decision to play on the MyPrize platform is your own personal choice and responsibility. We do not recommend playing on our platform if you: (i) are being treated or are in recovery for an addiction/dependency, (ii) are under the influence of alcohol or any other substance, (iii) are currently experiencing financial difficulty or a traumatic life event, (iv) do not understand how to play the games, or (v) have any mental health concerns, cognitive impairment or brain injury.

    2. Protection of Minors. MyPrize has identity checks in place to mitigate and prevent the risk of underage gameplay using our Services. If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Platform by using one of the below services:

      1. Net Nanny (netnanny.com) – a filtering software designed to protect children from inappropriate web content

      2. CyberSitter (cybersitter.com) – a filtering software that allows parents to block sites from access by children